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Shipping Rates & Delivery Times
We want to reward you for stocking up on great coffee! Here's how our shipping works:
Free Shipping at a Glance
- USA: Free on orders $45.00+
- Canada: Free on orders $60.00 CAD+
- Europe, North America (excl. US & Canada), Oceania: Free on orders $120.00 CAD+
- Asia, Africa, South America: Flat rate $39.99 CAD (all orders)
Pro tip: Ordering more saves on shipping — and your coffee stays fresher when you stock up!
United States
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Shipping | 3–5 Business Days | Under $45.00 | $7.99 |
| Free Shipping | 3–5 Business Days | $45.00–$74.99 | FREE |
| Free Priority Shipping | 3–5 Business Days | $75.00 and over | FREE |
Canada
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Shipping | 7–14 Business Days | Under $60.00 CAD | $12.99 CAD |
| Free Shipping | 7–14 Business Days | $60.00–$99.99 CAD | FREE |
| Free Priority Shipping | 7–14 Business Days | $100.00 CAD and over | FREE |
Europe
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 14–21 Business Days | Under $120.00 CAD | $24.99 CAD |
| Free International Shipping | 14–21 Business Days | $120.00 CAD and over | FREE |
North America (excluding US & Canada)
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 14–21 Business Days | Under $120.00 CAD | $24.99 CAD |
| Free International Shipping | 14–21 Business Days | $120.00 CAD and over | FREE |
Oceania
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 14–21 Business Days | Under $120.00 CAD | $24.99 CAD |
| Free International Shipping | 14–21 Business Days | $120.00 CAD and over | FREE |
Asia
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 21–30 Business Days | All orders | $39.99 CAD |
Africa
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 21–30 Business Days | All orders | $39.99 CAD |
South America
| Shipping Option | Delivery Time | Order Value | Cost |
|---|---|---|---|
| International Shipping | 21–30 Business Days | All orders | $39.99 CAD |
Processing Time
All orders are roasted fresh and processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with your tracking number once your order ships.
Order Tracking
Every order ships with a tracking number sent to your email. Track your package directly through the carrier's website. Please note that international tracking updates may be limited once your package enters your destination country.
International Orders — Important Notes
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country
- Customs processing times vary by country and are beyond our control
- Please verify your country's import regulations for coffee and food products before ordering
- We are not responsible for packages held, delayed, or returned by customs
Shipping Restrictions
- We are unable to ship to PO boxes for certain products
- Some remote locations may have limited shipping options or extended delivery times
- Certain countries may restrict the import of food products — please verify before ordering
Lost or Damaged Packages
If your order arrives damaged or goes missing, please contact us immediately:
- Email us at support@merlincoffee.com with your order number
- Include photos of any damage
- We'll work with the carrier to arrange a replacement or refund as quickly as possible
Incorrect Address
Please double-check your shipping address before placing your order, including postal codes and country. We are not responsible for orders shipped to incorrect addresses provided at checkout. Address changes must be requested within 24 hours of placing your order by emailing support@merlincoffee.com.
Contact Us
📧 support@merlincoffee.com
📞 778-900-6756