Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship to Canada, the United States, and internationally to Europe, Oceania, Asia, Africa, South America, and more.
How long does shipping take?
United States: 3–5 business days
Canada: 7–14 business days
Europe, Oceania & Rest of North America: 14–21 business days
Asia, Africa & South America: 21–30 business days
Do you offer free shipping?
Yes! Here's how our free shipping thresholds work:
- USA: Free on orders $45.00+
- Canada: Free on orders $60.00 CAD+
- Europe, Oceania & Rest of North America: Free on orders $120.00 CAD+
- Asia, Africa & South America: Flat rate $39.99 CAD (all orders)
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships. Please note that international tracking updates may be limited once your package enters your destination country.
Do you ship internationally?
Yes! We ship to many countries worldwide. Delivery times and rates vary by region — see our Shipping Policy for full details.
Coffee & Tea
How fresh is your coffee?
We roast our coffee in small batches and ship within days of roasting to ensure maximum freshness. We recommend using our coffee within 2-4 weeks of the roast date for optimal flavor.
How should I store my coffee and tea?
Store coffee beans in an airtight container in a cool, dark place. Avoid the refrigerator or freezer. Tea should be kept in a sealed container away from light, moisture, and strong odors.
What grind size should I choose?
We offer whole beans and various grinds. Choose based on your brewing method: coarse for French press, medium for drip coffee, and fine for espresso.
Brewing
What's the best coffee-to-water ratio?
We recommend a 1:16 ratio (1 gram of coffee to 16 grams of water) as a starting point. Adjust to your taste preference.
How do I brew the perfect cup of tea?
Water temperature and steeping time vary by tea type. Black tea: 200°F, 3-5 minutes. Green tea: 175°F, 2-3 minutes. Herbal tea: 212°F, 5-7 minutes.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not satisfied, contact us within 30 days for a refund or exchange.
What if my order arrives damaged?
Please contact us immediately at support@merlincoffee.com with photos, and we'll send a replacement right away.
Wholesale
Do you offer wholesale pricing?
Yes! We work with cafés, restaurants, and retailers. Contact support@merlincoffee.com for pricing and minimum order requirements.
Still have questions? Contact us at support@merlincoffee.com or visit our Contact page.