Privacy policy

Privacy Policy

Merlin Coffee ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit merlincoffee.com.

Information We Collect

Personal Information: Name, email, phone number, shipping and billing address
Payment Information: Processed securely through Shopify Payments — we never store your card details
Account Information: Purchase history and preferences
Device & Usage Data: IP address, browser type, pages visited, time on site
Cookies: Used to enhance your browsing experience and remember preferences

How We Use Your Information

Process and fulfill your orders
Communicate about your orders, account, and support requests
Send marketing communications (with your consent — unsubscribe anytime)
Improve our products, website, and customer experience
Prevent fraud and maintain security
Comply with applicable laws

Sharing Your Information

Shopify: Our e-commerce platform — Shopify Privacy Policy
Payment Processors: To securely process transactions
Shipping Partners: To fulfill and deliver your orders
Marketing Tools: Only with your consent
Legal Authorities: When required by law

We do not sell your personal information. Ever.

Your Rights (PIPEDA & Canadian Privacy Law)

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your information
Withdraw consent for marketing at any time
Lodge a complaint with the Office of the Privacy Commissioner of Canada

Cookies

We use cookies for functionality, analytics, and marketing. You can control cookie preferences through your browser settings. Disabling cookies may affect some site features.